Refund policy

Last updated: 30 September 2026

SET sells sunglasses on a pre-order basis. This policy explains how cancellations, returns and refunds work. It does not limit any rights you have under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act.

Cancelling a pre-order

Before pre-orders close (15 October 2026): you can cancel your pre-order for any reason. Send us a message through our contact form with your order number and we will refund you in full.

After pre-orders close: your pair is ordered to match pre-order demand. Your statutory consumer rights continue to apply.

If your order is delayed: Pre-orders close on 15 October 2026. Once the window closes, your order is placed with our supplier. Please allow approximately two weeks for it to arrive in South Africa — delivery to you follows thereafter. If the supplier stage takes materially longer than expected, we will let you know by email and you may choose to cancel for a full refund.

Cooling-off period — 7 days after delivery

You may cancel your purchase without giving a reason within 7 days of receiving your order. Please contact us through our contact form within that period. Items must be returned unworn, in their original condition and packaging, with all accessories. You are responsible for the direct cost of returning the item to us. We will refund the purchase price within 30 days of your cancellation.

Faulty items

If your sunglasses have a defect in materials or workmanship, contact us within 6 months of delivery. We will repair, replace or refund the item — your choice — and cover the reasonable cost of returning it to us. This does not cover normal wear and tear, scratches from use, or damage caused by misuse or accidents.

Wrong or damaged on arrival

If you receive the wrong item, or your order arrives damaged, please contact us within 7 days of delivery with your order number and photos, and we will put it right at no cost to you.

How refunds are paid

Refunds are made to your original payment method. Your bank or payment provider may take a few working days to show the refund in your account.

How to start a return

Send us a message through our contact form with your order number and the reason for your return. Please wait for our return instructions before sending anything back.